What does it mean to be a "Customer-Focused" Business?

Customers form the backbone of any successful business. If your customers are happy with your products and services, chances are your business will have no problems thriving.
In today’s fast-paced and modern world, being a “customer-focused” business is key to the success of your business or enterprise. But wait, what exactly does it mean to be a “customer-focused” business? Well, in today’s article we bring to you 5 traits of a customer-focused business that will allow you to gain a competitive edge over rival businesses.