There are a number of methods by which to use call & voice recording technology to improve the efficiency of telecoms in a contact centre environment and call & voice recording equipment has a large role to play in streamlining call centre operations.
Given the current state of the economy, call centres, as with all other businesses, are looking for the most economically viable means by which to run their operations.
Source: https://www.entrepreneurshipsecret.com/maximise-your-telecom-efficiency/