The benefits of implementing a call logging system for your business are numerous. They will depend on the type of your organisation and its requirements, and can be seen both internally and externally in a number of different ways.
Call logging is a method by which you can monitor and track your company’s incoming and outgoing calls, ensuring that you know how your company’s phones are being used and by whom.
It works by allowing you to collect and analyse phone call data, recording the time and frequency of calls, as well as the conversations which take place.
Source: https://www.entrepreneurshipsecret.com/business-call-logging-system/