My coffee-loving friend Gerald told me, over a coffee, that there’s a guy working in the coffee shop who doesn’t listen. This frustrates the hell out of him, as he often has to repeat his order, and even then, sometimes the guy gets the order wrong.

My friend complained to me, “He should listen; the staff should be trained to listen; he should get a different job; I should tell him; I’ll write to his manager and complain; I’ll write to the company and tell them they should train their staff to listen.”